Our target is 0% loss of contracts due to service reasons. We know that this is a very hard target to achieve but we believe we can do it.
We keep at least 85% of our contracts every year and we believe this is due to our quality control systems which have been developed over a number of years.
Good management of our technicians is the key to our success and improvements to our pest control services are made each and every time we complete a job. We rarely get complaints about our work which means you can have confidence in us to do a good job and get you pest free.
We are also members of Which Trusted Traders which requires us to use a dispute resolution service in the event of a complaint that we are unable to resolve.
In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/membership/whichtrustedtraders/
OUR PROMISE ON QUALITY CONTROL
We implement our quality control regularly by checking the technician’s work. A technical inspector carries out a quality audit eight times per year for each technician. A bonus is paid in accordance to the level of quality observed. Constant appraisal is provided to ensure levels of work are of the highest quality possible.
We are one of the few companies to make this investment into quality. It pays off, however as our reputation brings us new customers every day.
For extra quality control and HACCP our biologists can regularly visit your premises and provide in-depth reports and instruction.
- New technicians are trained for five weeks.
- They receive routine supervision and quality checks every six weeks.
- They attend monthly staff training sessions.
- Attend Warwick University to attain their BPC Diploma pt 2
- We are members of PROMPT (this membership requires proof of continuous training)
- Updated external training at least every two years
We are members of the British Pest Control Association who periodically visit both our work place and our clients to check that all our systems are compliant with those expected of the organisation. These reports are available on request.If you have already used our services please complete a Customer Satisfaction Survey.