Customer Services Department Manager - Basic £35K  Bonuses awarded after 6 months giving an expected OTE of £38-£40k in your second year. 

Beaver Pest Control, recently voted "Pest Control Company of the Year" throughout the UK are expanding rapidly and currently have a busy dedicated customer service team of 6, growing to 7 in the next few months. Based in Tooting, this is a new, key, hands on role, responsible for delivering great service to our varied customer base. We are looking for someone who can lead and motivate our customer service and initial contact team. 

Leadership

Through continuous communication, make sure our customer service team understand their roles and responsibilities. 

Live the company values ensuring that they are understood and implemented throughout the team. 

To ensure the customer service team is helpful, knowledgeable, and friendly. 

Create a strategy to continually improve the customer experience. 

Plan and delegate the workload fairly throughout the team. 

To make sure the customer service team complies with company policies and procedures. 

Great Service

Make sure we deliver a consistently high level of service. 

Make sure our customers are treated fairly. 

Innovate and differentiate our service from our competitors. 

Monitor incoming calls for quality, accuracy, and professionalism. 

Implement, manage and oversee alternative communication options. 

People 

Develop a culture consistent with our values where the customer service team are motivated and feel supported and valued. 

Ensure your team contribute and learn while maintaining a family feel working environment. 

Organise regular team meetings to ensure your team is aware of collaborative targets. 

Oversee the recruitment, training and people management for customer service. 

Develop an account management team. 

Encourage good working relationships with other departments. 

Experience

Minimum of 3 years experience managing a customer service team preferably within a fast paced service industry company. 

Technical knowledge - Familiar with CRM systems and other ICT packages, including Microsoft and Google packages. 

Educated to at least 'A' level standard or able to demonstrate an ability to learn quickly. 

Required Skills

CRM systems plus Information and Communication Technology application packages

Customer experience 

Excellent communication skills in English, both written and verbal. 

Managing People

Flexibility as we are continually changing and growing

Blue Chip account management

KPI's and being able to present these

Experience with Sage Accounts would be an advantage. 

If you think you have want it takes and believe you can make a difference please send your cv to lodge@beaverpest.co.uk